What to Do If Generation Fails (Will Credits Auto-Restore?)

Automatic Credit Restoration

Yes, credits are automatically restored when generation fails.

If your video fails to generate:

• Credits are returned to your account immediately

• You'll see the restoration in your Credit Usage Logs

• No action needed on your part

Why Generations Might Fail

Technical Issues

• AI model temporary unavailability

• Processing timeout for complex videos

• Server infrastructure issues

Input Problems

• Corrupted or incompatible files

• Video too long for the template

• Unsupported codec or format

Content Issues

• Content flagged by safety filters

• Input doesn't meet model requirements

Checking Failed Generation Details

1. Go to My Videos

2. Find the video with "Failed" status

3. Click to see error details

4. Use this information to troubleshoot

What to Do After a Failure

1. Check credits were restored: View Credit Usage Logs

2. Review the error: Note any error messages

3. Fix the issue:

• Try a different file

• Reduce video length

• Use a different format

1. Try again: Re-submit with corrections

Persistent Failures

If generations keep failing:

• Try a different template

• Test with a simple, short video

• Check your internet connection

• Contact support if issues persist