Yes, credits are automatically restored when generation fails.
If your video fails to generate:
Credits are returned to your account immediately
You'll see the restoration in your Credit Usage Logs
No action needed on your part
Technical Issues
AI model temporary unavailability
Processing timeout for complex videos
Server infrastructure issues
Input Problems
Corrupted or incompatible files
Video too long for the template
Unsupported codec or format
Content Issues
Content flagged by safety filters
Input doesn't meet model requirements
Go to My Videos
Find the video with "Failed" status
Click to see error details
Use this information to troubleshoot
Check credits were restored: View Credit Usage Logs
Review the error: Note any error messages
Fix the issue:
Try a different file
Reduce video length
Use a different format
Try again: Re-submit with corrections
If generations keep failing:
Try a different template
Test with a simple, short video
Check your internet connection
Contact support if issues persist