Having trouble signing in? Here are solutions to common login problems
Invalid email or password Causes: Incorrect email address, Wrong password, Account doesn't exist Solutions: Double-check your email address for typos Make sure Caps Lock is off Try the Forgot Password option to reset your password If you signed up with Google, use Continue with Google instead
Email not verified Cause: You registered but didn't complete email verification Solution:
Try signing in - you'll be prompted to verify
Click Resend OTP to get a new verification code
Check your email and enter the code
Account not found Causes: No account exists with that email, You may have signed up with a different method (Google vs. Email) Solutions: Try signing up to create a new account If you used Google Sign-In before, click Continue with Google Check if you used a different email address
Google Sign-In Not Working Possible causes and solutions:
Popup blocked - Allow popups for hooc.ai in your browser settings and try clicking the Google button again
Browser cookies disabled - Enable cookies in your browser settings or try using an incognito/private window
Google account issues - Make sure you're signed into Google and try signing out and back in
Session Expired Cause: Your login session has expired after 90 days of inactivity Solution: Simply sign in again with your credentials
Rate Limited - Too Many Attempts Cause: Too many failed login attempts Solution: Wait 15 minutes before trying again Make sure you're using the correct credentials Use Forgot Password if you're unsure of your password
Still Having Issues?
Clear your browser cache and cookies Try a different browser Disable browser extensions temporarily Contact support with details about the error
