Having trouble signing in? Here are solutions to common login problemsInvalid email or password Causes: Incorrect email address, Wrong password, Account doesn't exist Solutions: Double-check your email address for typos Make sure Caps Lock is off Try the Forgot Password option to reset your password If you signed up with Google, use Continue with Google insteadEmail not verified Cause: You registered but didn't complete email verification Solution:<ol class="steps-list"><li>Try signing in - you'll be prompted to verify</li><li>Click Resend OTP to get a new verification code</li><li>Check your email and enter the code</li></ol>Account not found Causes: No account exists with that email, You may have signed up with a different method (Google vs. Email) Solutions: Try signing up to create a new account If you used Google Sign-In before, click Continue with Google Check if you used a different email addressGoogle Sign-In Not Working Possible causes and solutions:<ol class="steps-list"><li>Popup blocked - Allow popups for hooc.ai in your browser settings and try clicking the Google button again</li><li>Browser cookies disabled - Enable cookies in your browser settings or try using an incognito/private window</li><li>Google account issues - Make sure you're signed into Google and try signing out and back in</li></ol>Session Expired Cause: Your login session has expired after 90 days of inactivity Solution: Simply sign in again with your credentialsRate Limited - Too Many Attempts Cause: Too many failed login attempts Solution: Wait 15 minutes before trying again Make sure you're using the correct credentials Use Forgot Password if you're unsure of your passwordStill Having Issues?Clear your browser cache and cookies Try a different browser Disable browser extensions temporarily Contact support with details about the error

Getting Started

Solutions to common login problems and error messages

Troubleshooting Login Issues

What is Hooc?

How to Create an Account

How to Sign In with Email & Password

How to Sign In with Google

What to Do If Your OTP Expires

How to Generate a Video - Step-by-Step Guide

Template Best Practices

How to Browse Templates

Searching for Templates

Uploading Images

Uploading Videos

Using Audio in Your Generation

Previewing Before Generation

Understanding Generation Time & Queues

Why Some Templates Use More Credits

What to Do If Generation Fails (Will Credits Auto-Restore?)

Tips for Getting Better Results

Templates & Video Creation

Supported File Types

Getting Started with File Uploads

Why Your File Upload May Fail

Best Practices for File Uploads

File Uploads

How to View Your Profile

Updating Profile Information

How to Change Your Password

Account Management

Available AI Models Overview

Video Generation Models

Image Generation Models

Model Limitations & Restrictions

How to Choose the Right Model

AI Models

How to View Your Generated Videos

Understanding Video Status Labels

How to Download Your Videos

How to Delete Videos from History

My Videos & History

Understanding Credits and How They Work

How to View Your Credit Balance

Credit Consumption per Template

How Credits Are Deducted

Viewing Your Credit Usage Logs

Credit Expiry Rules

What Happens When You Run Out of Credits

How to Get More Credits (Upgrade Plan)

Credits

Available Subscription Plans

Comparing Subscription Plans

Monthly vs. Yearly Billing

How to Subscribe to a Plan

How to Upgrade Your Plan

How to Downgrade Your Plan

Understanding Proration Charges

How to Cancel Your Subscription

How to View Your Invoices

Managing Payment Methods

How to Access the Billing Portal

Subscription Renewal Rules

Handling Failed Payments

Subscription & Billing

Docs

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