Handling Failed Payments

Why Payments Fail

Common reasons:

• Expired card

• Insufficient funds

• Card declined by bank

• Incorrect billing information

When Payment Fails

1. Immediate notification: Email sent about failure

2. Grace period: Usually 3-7 days to resolve

3. Retry attempts: System retries automatically

4. Access continues: During grace period

Resolving Failed Payments

1. Check your email for failure notification

2. Go to Profile → Subscription → Billing

3. Update payment method or add new card

4. Or resolve issue with your bank

5. Payment will retry automatically

After Resolution

Once payment succeeds:

• Subscription continues normally

• Credits are added

• No interruption to service

Prolonged Failure

If payment isn't resolved:

• Subscription may be suspended

• Access to generation is paused

• Account data is preserved

• Resubscribe to restore access