<h4>Why Payments Fail</h4>Common reasons:<ul class="accent-bullets"><li>Expired card</li><li>Insufficient funds</li><li>Card declined by bank</li><li>Incorrect billing information</li></ul><h4>When Payment Fails</h4><ol class="steps-list"><li>Immediate notification: Email sent about failure</li><li>Grace period: Usually 3-7 days to resolve</li><li>Retry attempts: System retries automatically</li><li>Access continues: During grace period</li></ol><h4>Resolving Failed Payments</h4><ol class="steps-list"><li>Check your email for failure notification</li><li>Go to Profile → Subscription → Billing</li><li>Update payment method or add new card</li><li>Or resolve issue with your bank</li><li>Payment will retry automatically</li></ol><h4>After Resolution</h4>Once payment succeeds:<ul class="accent-bullets"><li>Subscription continues normally</li><li>Credits are added</li><li>No interruption to service</li></ul><h4>Prolonged Failure</h4>If payment isn't resolved:<ul class="accent-bullets"><li>Subscription may be suspended</li><li>Access to generation is paused</li><li>Account data is preserved</li><li>Resubscribe to restore access</li></ul>

Subscription & Billing

Handling Failed Payments

What is Hooc?

How to Create an Account

How to Sign In with Email & Password

How to Sign In with Google

Troubleshooting Login Issues

What to Do If Your OTP Expires

Getting Started

How to Generate a Video - Step-by-Step Guide

Template Best Practices

How to Browse Templates

Searching for Templates

Uploading Images

Uploading Videos

Using Audio in Your Generation

Previewing Before Generation

Understanding Generation Time & Queues

Why Some Templates Use More Credits

What to Do If Generation Fails (Will Credits Auto-Restore?)

Tips for Getting Better Results

Templates & Video Creation

Supported File Types

Getting Started with File Uploads

Why Your File Upload May Fail

Best Practices for File Uploads

File Uploads

How to View Your Profile

Updating Profile Information

How to Change Your Password

Account Management

Available AI Models Overview

Video Generation Models

Image Generation Models

Model Limitations & Restrictions

How to Choose the Right Model

AI Models

How to View Your Generated Videos

Understanding Video Status Labels

How to Download Your Videos

How to Delete Videos from History

My Videos & History

Understanding Credits and How They Work

How to View Your Credit Balance

Credit Consumption per Template

How Credits Are Deducted

Viewing Your Credit Usage Logs

Credit Expiry Rules

What Happens When You Run Out of Credits

How to Get More Credits (Upgrade Plan)

Credits

Available Subscription Plans

Comparing Subscription Plans

Monthly vs. Yearly Billing

How to Subscribe to a Plan

How to Upgrade Your Plan

How to Downgrade Your Plan

Understanding Proration Charges

How to Cancel Your Subscription

How to View Your Invoices

Managing Payment Methods

How to Access the Billing Portal

Subscription Renewal Rules

Docs

Hooc