<h4>Common Failure Reasons</h4>File Too Large<ul class="accent-bullets"><li>Exceeds size limit (10MB images, 100MB videos)</li><li>Solution: Compress or reduce resolution</li></ul>Unsupported Format<ul class="accent-bullets"><li>File type not recognized</li><li>Solution: Convert to supported format</li></ul>Corrupted File<ul class="accent-bullets"><li>File is damaged</li><li>Solution: Try a different copy</li></ul>Network Issues<ul class="accent-bullets"><li>Unstable connection</li><li>Solution: Check internet, retry</li></ul>Browser Issues<ul class="accent-bullets"><li>Outdated browser</li><li>Solution: Update or try different browser</li></ul><h3>Checking File Properties</h3>Before uploading:<ol class="steps-list"><li>Right-click file → Properties (Windows) or Get Info (Mac)</li><li>Check file size</li><li>Verify format/extension</li><li>Ensure it opens correctly</li></ol>

File Uploads

Why Your File Upload May Fail

What is Hooc?

How to Create an Account

How to Sign In with Email & Password

How to Sign In with Google

Troubleshooting Login Issues

What to Do If Your OTP Expires

Getting Started

How to Generate a Video - Step-by-Step Guide

Template Best Practices

How to Browse Templates

Searching for Templates

Uploading Images

Uploading Videos

Using Audio in Your Generation

Previewing Before Generation

Understanding Generation Time & Queues

Why Some Templates Use More Credits

What to Do If Generation Fails (Will Credits Auto-Restore?)

Tips for Getting Better Results

Templates & Video Creation

Supported File Types

Getting Started with File Uploads

Best Practices for File Uploads

How to View Your Profile

Updating Profile Information

How to Change Your Password

Account Management

Available AI Models Overview

Video Generation Models

Image Generation Models

Model Limitations & Restrictions

How to Choose the Right Model

AI Models

How to View Your Generated Videos

Understanding Video Status Labels

How to Download Your Videos

How to Delete Videos from History

My Videos & History

Understanding Credits and How They Work

How to View Your Credit Balance

Credit Consumption per Template

How Credits Are Deducted

Viewing Your Credit Usage Logs

Credit Expiry Rules

What Happens When You Run Out of Credits

How to Get More Credits (Upgrade Plan)

Credits

Available Subscription Plans

Comparing Subscription Plans

Monthly vs. Yearly Billing

How to Subscribe to a Plan

How to Upgrade Your Plan

How to Downgrade Your Plan

Understanding Proration Charges

How to Cancel Your Subscription

How to View Your Invoices

Managing Payment Methods

How to Access the Billing Portal

Subscription Renewal Rules

Handling Failed Payments

Subscription & Billing

Docs

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