Image Best PracticesQuality<ul class="accent-bullets"><li>Use highest quality source images</li><li>Avoid heavily compressed images</li><li>Save from original source when possible</li></ul>Resolution<ul class="accent-bullets"><li>Higher resolution = better results</li><li>Minimum 1080p recommended</li><li>Upscale low-res images before uploading</li></ul>Format<ul class="accent-bullets"><li>JPEG for photographs</li><li>PNG for graphics/screenshots</li><li>Avoid multiple re-saves (quality loss)</li></ul><h4>Video Best Practices</h4>Quality<ul class="accent-bullets"><li>Use highest quality source footage</li><li>Avoid re-encoding multiple times</li><li>Export from original project files</li></ul>Format<ul class="accent-bullets"><li>MP4 with H.264 is most reliable</li><li>Maintain original frame rate</li><li>Keep audio if template uses it</li></ul>Duration<ul class="accent-bullets"><li>Trim to needed length before uploading</li><li>Use built-in trimmer for adjustments</li><li>Check template's duration requirements</li></ul><h4>General Tips</h4>Before Uploading<ul class="accent-bullets"><li>Verify file opens correctly</li><li>Check file size is within limits</li><li>Confirm format is supported</li></ul>During Upload<ul class="accent-bullets"><li>Maintain stable internet connection</li><li>Don't close the browser tab</li><li>Wait for confirmation</li></ul>If Upload Fails<ul class="accent-bullets"><li>Check error message</li><li>Verify file meets requirements</li><li>Try a different browser</li><li>Clear browser cache and retry</li></ul><h4>Compression Tools</h4>If files are too large:Images<ul class="accent-bullets"><li>TinyPNG (web-based)</li><li>ImageOptim (Mac)</li><li>RIOT (Windows)</li></ul>Videos<ul class="accent-bullets"><li>HandBrake (free)</li><li>FFmpeg (advanced)</li><li>Adobe Media Encoder</li></ul>

File Uploads

Best Practices for File Uploads

What is Hooc?

How to Create an Account

How to Sign In with Email & Password

How to Sign In with Google

Troubleshooting Login Issues

What to Do If Your OTP Expires

Getting Started

How to Generate a Video - Step-by-Step Guide

Template Best Practices

How to Browse Templates

Searching for Templates

Uploading Images

Uploading Videos

Using Audio in Your Generation

Previewing Before Generation

Understanding Generation Time & Queues

Why Some Templates Use More Credits

What to Do If Generation Fails (Will Credits Auto-Restore?)

Tips for Getting Better Results

Templates & Video Creation

Supported File Types

Getting Started with File Uploads

Why Your File Upload May Fail

How to View Your Profile

Updating Profile Information

How to Change Your Password

Account Management

Available AI Models Overview

Video Generation Models

Image Generation Models

Model Limitations & Restrictions

How to Choose the Right Model

AI Models

How to View Your Generated Videos

Understanding Video Status Labels

How to Download Your Videos

How to Delete Videos from History

My Videos & History

Understanding Credits and How They Work

How to View Your Credit Balance

Credit Consumption per Template

How Credits Are Deducted

Viewing Your Credit Usage Logs

Credit Expiry Rules

What Happens When You Run Out of Credits

How to Get More Credits (Upgrade Plan)

Credits

Available Subscription Plans

Comparing Subscription Plans

Monthly vs. Yearly Billing

How to Subscribe to a Plan

How to Upgrade Your Plan

How to Downgrade Your Plan

Understanding Proration Charges

How to Cancel Your Subscription

How to View Your Invoices

Managing Payment Methods

How to Access the Billing Portal

Subscription Renewal Rules

Handling Failed Payments

Subscription & Billing

Docs

Hooc