<h2 class="mb-2 mt-4 font-display font-semimedium text-base first:mt-0">How to Update Your Name</h2><ol class="steps-list"><li>Go to your Profile page</li><li>Click the Edit button next to your name</li><li>Enter your new name</li><li>Click Save to confirm the changes​</li></ol><h2 class="mb-2 mt-4 font-display font-semimedium text-base first:mt-0">Updating Your Email Address</h2>For security reasons, email changes require verification.​<ol class="steps-list"><li>Go to your Profile page</li><li>Click Change Email</li><li>Enter your new email address</li><li>A verification code will be sent to the new email</li><li>Enter the OTP to confirm the change​</li></ol>Note: If you signed up with Google, your email is managed by Google and cannot be changed directly in Hooc.​<h2 class="mb-2 mt-4 font-display font-semimedium text-base first:mt-0">Profile Picture</h2>Currently, Hooc uses your initials or Google profile picture (if signed in with Google) as your avatar. Custom profile picture uploads may be available in future updates

Account Management

You can update your profile information at any time.

Updating Profile Information

What is Hooc?

How to Create an Account

How to Sign In with Email & Password

How to Sign In with Google

Troubleshooting Login Issues

What to Do If Your OTP Expires

Getting Started

How to Generate a Video - Step-by-Step Guide

Template Best Practices

How to Browse Templates

Searching for Templates

Uploading Images

Uploading Videos

Using Audio in Your Generation

Previewing Before Generation

Understanding Generation Time & Queues

Why Some Templates Use More Credits

What to Do If Generation Fails (Will Credits Auto-Restore?)

Tips for Getting Better Results

Templates & Video Creation

Supported File Types

Getting Started with File Uploads

Why Your File Upload May Fail

Best Practices for File Uploads

File Uploads

How to View Your Profile

How to Change Your Password

Available AI Models Overview

Video Generation Models

Image Generation Models

Model Limitations & Restrictions

How to Choose the Right Model

AI Models

How to View Your Generated Videos

Understanding Video Status Labels

How to Download Your Videos

How to Delete Videos from History

My Videos & History

Understanding Credits and How They Work

How to View Your Credit Balance

Credit Consumption per Template

How Credits Are Deducted

Viewing Your Credit Usage Logs

Credit Expiry Rules

What Happens When You Run Out of Credits

How to Get More Credits (Upgrade Plan)

Credits

Available Subscription Plans

Comparing Subscription Plans

Monthly vs. Yearly Billing

How to Subscribe to a Plan

How to Upgrade Your Plan

How to Downgrade Your Plan

Understanding Proration Charges

How to Cancel Your Subscription

How to View Your Invoices

Managing Payment Methods

How to Access the Billing Portal

Subscription Renewal Rules

Handling Failed Payments

Subscription & Billing

Docs

Hooc