Your profile contains your account information, subscription status, and credit balance.<h2 class="mb-2 mt-4 font-display font-semimedium text-base first:mt-0">Accessing Your Profile</h2><ol class="steps-list"><li>Sign in to your Hooc account</li><li>Click on your profile icon or name in the top right corner of the header</li><li>Select Profile from the dropdown menu</li><li>You'll be taken to your profile page at <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">/profile</code></li></ol><h2 class="mb-2 mt-4 font-display font-semimedium text-base first:mt-0">What You'll See on Your Profile</h2><ul class="accent-bullets"><li>Name: Your display name</li><li>Email: The email address associated with your account</li><li>Account Type: Whether you signed up with email or Google</li><li>Subscription Status: Your current plan (Free, Basic, Pro, Creator, or Business)</li><li>Credit Balance: Your available credits for video generation</li><li>Member Since: When you created your account</li></ul><h2 class="mb-2 mt-4 font-display font-semimedium text-base first:mt-0">Quick Access to Related Pages</h2>From your profile, you can quickly navigate to:<ul class="accent-bullets"><li>My Videos: View all your generated videos</li><li>Credit Usage Logs: See detailed credit history</li><li>Subscription Settings: Manage your plan</li></ul>

Account Management

How to View Your Profile

What is Hooc?

How to Create an Account

How to Sign In with Email & Password

How to Sign In with Google

Troubleshooting Login Issues

What to Do If Your OTP Expires

Getting Started

How to Generate a Video - Step-by-Step Guide

Template Best Practices

How to Browse Templates

Searching for Templates

Uploading Images

Uploading Videos

Using Audio in Your Generation

Previewing Before Generation

Understanding Generation Time & Queues

Why Some Templates Use More Credits

What to Do If Generation Fails (Will Credits Auto-Restore?)

Tips for Getting Better Results

Templates & Video Creation

Supported File Types

Getting Started with File Uploads

Why Your File Upload May Fail

Best Practices for File Uploads

File Uploads

Updating Profile Information

How to Change Your Password

Available AI Models Overview

Video Generation Models

Image Generation Models

Model Limitations & Restrictions

How to Choose the Right Model

AI Models

How to View Your Generated Videos

Understanding Video Status Labels

How to Download Your Videos

How to Delete Videos from History

My Videos & History

Understanding Credits and How They Work

How to View Your Credit Balance

Credit Consumption per Template

How Credits Are Deducted

Viewing Your Credit Usage Logs

Credit Expiry Rules

What Happens When You Run Out of Credits

How to Get More Credits (Upgrade Plan)

Credits

Available Subscription Plans

Comparing Subscription Plans

Monthly vs. Yearly Billing

How to Subscribe to a Plan

How to Upgrade Your Plan

How to Downgrade Your Plan

Understanding Proration Charges

How to Cancel Your Subscription

How to View Your Invoices

Managing Payment Methods

How to Access the Billing Portal

Subscription Renewal Rules

Handling Failed Payments

Subscription & Billing

Docs

Hooc