OTP (One-Time Password) codes are valid for 10 minutes for security purposes. If your code expires, here's what to do.During Account RegistrationIf your verification code expired while creating an account:<ol class="steps-list"><li>On the OTP entry screen, click Resend OTP</li><li>A new 6-digit code will be sent to your email</li><li>Check your email including spam folder</li><li>Enter the new code within 10 minutes</li></ol>During Password ResetIf your password reset code expired:<ol class="steps-list"><li>Go back to the Forgot Password screen</li><li>Enter your email address again</li><li>Click Send Reset Code</li><li>A fresh code will be sent to your email</li><li>Complete the password reset promptly</li></ol>Multiple OTPs SentIf you requested multiple OTPs: Only the most recent OTP is valid Previous codes are automatically invalidated Always use the latest code you receivedTips to Avoid OTP ExpirationHave your email ready: Open your email inbox before requesting the OTP Check spam folder: OTP emails sometimes end up in spam Act quickly: Enter the code as soon as you receive it Request one at a time: Wait for the current OTP to arrive before requesting anotherSecurity NoteNever share your OTP with anyone Hooc staff will never ask for your OTP OTPs are single-use and expire after 10 minutes If you didn't request an OTP, someone may be trying to access your account - consider changing your passwordOTP Not Arriving?If you're not receiving OTP emails:<ol class="steps-list"><li>Check spam/junk folder - OTP emails are sometimes filtered</li><li>Verify email address - Make sure you entered the correct email</li><li>Wait a few minutes - Email delivery can sometimes be delayed</li><li>Check email filters - Ensure emails from Hooc aren't being blocked</li><li>Try again - Click Resend OTP after waiting at least 1 minute</li></ol>

Getting Started

Understanding OTP codes and what to do when they expire

What to Do If Your OTP Expires

What is Hooc?

How to Create an Account

How to Sign In with Email & Password

How to Sign In with Google

Troubleshooting Login Issues

How to Generate a Video - Step-by-Step Guide

Template Best Practices

How to Browse Templates

Searching for Templates

Uploading Images

Uploading Videos

Using Audio in Your Generation

Previewing Before Generation

Understanding Generation Time & Queues

Why Some Templates Use More Credits

What to Do If Generation Fails (Will Credits Auto-Restore?)

Tips for Getting Better Results

Templates & Video Creation

Supported File Types

Getting Started with File Uploads

Why Your File Upload May Fail

Best Practices for File Uploads

File Uploads

How to View Your Profile

Updating Profile Information

How to Change Your Password

Account Management

Available AI Models Overview

Video Generation Models

Image Generation Models

Model Limitations & Restrictions

How to Choose the Right Model

AI Models

How to View Your Generated Videos

Understanding Video Status Labels

How to Download Your Videos

How to Delete Videos from History

My Videos & History

Understanding Credits and How They Work

How to View Your Credit Balance

Credit Consumption per Template

How Credits Are Deducted

Viewing Your Credit Usage Logs

Credit Expiry Rules

What Happens When You Run Out of Credits

How to Get More Credits (Upgrade Plan)

Credits

Available Subscription Plans

Comparing Subscription Plans

Monthly vs. Yearly Billing

How to Subscribe to a Plan

How to Upgrade Your Plan

How to Downgrade Your Plan

Understanding Proration Charges

How to Cancel Your Subscription

How to View Your Invoices

Managing Payment Methods

How to Access the Billing Portal

Subscription Renewal Rules

Handling Failed Payments

Subscription & Billing

Docs

Hooc