Hooc
Hooc
Docs
    • Understanding Credits and How They Work
    • How to View Your Credit Balance
    • Credit Consumption per Template
    • How Credits Are Deducted
    • Viewing Your Credit Usage Logs
    • Credit Expiry Rules
    • What Happens When You Run Out of Credits
    • How to Get More Credits (Upgrade Plan)

How Credits Are Deducted

Understanding the credit deduction process.

When Credits Are Deducted

Credits are deducted when you click Generate:

  1. System checks your balance

  2. Required credits are deducted immediately

  3. Video enters the queue

  4. If generation fails, credits are restored

Deduction Process

  1. Validation: System confirms you have enough credits

  2. Reservation: Credits are deducted from your balance

  3. Processing: Video generation begins

  4. Completion: Credits remain deducted on success

  5. Failure: Credits are automatically restored

Insufficient Credits

If you don't have enough credits:

  • A message explains you need more credits

  • You're prompted to upgrade your plan

  • Generation doesn't start

  • No credits are deducted

Credit Restoration

Credits are automatically restored when:

  • Generation fails due to technical errors

  • Processing cannot complete

  • AI model returns an error

Credits are NOT restored when:

  • Generation completes successfully

  • You cancel after generation starts

PrevCredit Consumption per Template
NextViewing Your Credit Usage Logs
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